Should you have any questions about your order or wish to return or exchange a product, please contact us at:Table-Mate LLC
Address: 7850 Ruffner Ave, Van Nuys, CA 91406, USA
Hours of Operation: 8AM-5PM PST, Monday through Friday.
All emails will be responded to within 24 hours of receipt during business hours.
*If inquiring about an order, please include your order number in all correspondence.
We are currently only shipping to the USA - Delivery is usually 5-10 business days from date of order. Additional charge for expedited shipment. The transit time indicated DOES NOT include weekends and holidays.
RETURNS & EXCHANGES
All items considered for exchange or refund must be returned in "as new" condition, complete with all packaging materials. After 30 days merchandise is considered used and may not be considered for refund or credit.
Your shipment should be checked upon receipt. Any shortage or damage should be reported within 24 hours. Defective merchandise will be replaced with a new item, upon return of the defective merchandise.
The original receipt must accompany all merchandise to be considered for adjustment and warranty claims. All returns are subject to inspection and TM USA LLC reserves the right to refuse any merchandise which shows evidence of misuse or intentional damage.
Shipping, duty, brokerage and insurance charges are non-refundable; however, we will refund your original shipping cost if the return is a result of our error.
Product Guarantee - If you purchase a Table-Mate or Rest-n-Roll product and are not satisfied, you can return it within (30) days from your delivery arrival date for a refund excluding delivery & shipping charges. You have to arrange for, and pay for return shipping. Your credit card will be credited once an authorized Ino Products representative receives the product.
Lost Delivery - If your order is considered "lost" by the courier or delivered to the wrong location without correction, your credit card will be credited the full order amount, including all shipping charges.
Delivery Refusal - If you refuse delivery of an order arriving within the delivery grace period your account will be credited once the packages are returned to our warehouse and inspected, less applicable delivery charges to and from your destination.
Please contact us by email or phone prior to shipping goods back to us. The shipping addresses for returned items are as follows:USA Returns:
7850 Ruffner Ave
Van Nuys, CA 91406